Free shipping on orders over $200. Orders under $200 ship for a flat $20.
All orders ship from our warehouse in Houston, Texas. We ship within the contiguous United States only.
UPS is our primary parcel carrier. Large or heavy items may ship by LTL freight. City Supply may use any carrier to ship your order.
In Stock items typically arrive within 2 to 4 business days.
Special Order items are ordered for you from the manufacturer. Lead times are typically 5 business days to 8 weeks, depending on the manufacturer. Contact us before ordering if you need a firm date.
Orders ship together unless you ask otherwise. If your order mixes In Stock and Special Order items, we can ship the In Stock items first on request.
Once your order ships, you'll receive an email with your tracking number.
Local Pickup
Pick up your order at 2480 Dallas Street, Houston, TX 77003.
In Stock orders are ready for pickup the same day.
Special Order items are ready once they arrive from the manufacturer. We'll let you know when they're in.
Pickup hours: Monday to Friday, 7:30 AM to 4:30 PM, and Saturday, 8:00 AM to 12:00 PM (Central Time).
Damaged, Defective or Wrong Items
If your order arrives damaged, defective or wrong, email contact@citysupplyhouston.com within 10 days of delivery with your order number and photos of the item and packaging.
We'll arrange a replacement or refund at no cost to you, including return shipping. This applies to both In Stock and Special Order items.
For freight deliveries, please note any visible damage on the delivery receipt before signing.
Returns (In Stock Items)
In Stock items can be returned within 30 days of delivery if they are unused, in resellable condition and in the original packaging with all parts, manuals and accessories.
A 25% restocking fee applies. Return shipping is paid by the buyer, and returns must be shipped prepaid to our Houston warehouse.
All returns must be approved before shipping. Contact us with your order number and the reason for the return, and we'll send you return instructions.
Returns sent without approval, or that arrive used, damaged or incomplete, may be refused.
Approved refunds are issued to the original payment method after the item is received and inspected.
Special Orders
Special Order items are ordered specifically for you and are non-cancellable and non-returnable once placed.
If a Special Order item arrives damaged, defective or wrong, see "Damaged, Defective or Wrong Items" above.
Order Changes and Cancellations
In Stock orders can be changed or cancelled until they ship. Contact us as soon as possible at contact@citysupplyhouston.com or (713) 224-1643.
Special Orders cannot be changed or cancelled once placed.
Warranty
Every product carries the manufacturer's warranty. As an authorized distributor, we handle warranty claims with the manufacturer for you, subject to the manufacturer's approval.
Damage from misuse, improper installation or electrical overload is not covered and may be subject to a repair charge.
For details on a specific manufacturer's warranty, contact us.
Questions?
Call (713) 224-1643 or email contact@citysupplyhouston.com. We reply the same business day.
