Customer Service
Get help from a team that's been supplying Houston's trades since 1946. Find quick answers below, or reach out and we'll find the right part with you.
What do you need help with?
Help Topics
About City Supply
Ordering & Quotes
Shipping & Delivery
Order Status & Changes
Returns, Warranty & Defective Items
Support & Contact
About City Supply
City Supply is a Houston plumbing and industrial supply distributor, serving the trade since 1946. We supply contractors, facility maintenance teams, institutions and project managers with commercial plumbing, valves, fixtures, drain cleaning equipment, tools and more.
Yes. We buy directly from the manufacturers we carry, so every product is genuine, covered by the full manufacturer warranty and backed by our support.
We're an authorized distributor for a wide range of leading plumbing and industrial manufacturers, and we keep adding more. Browse our Brands page, or contact us if you're looking for a specific brand.
Our customers are contractors, facility and maintenance teams, institutions such as schools and hospitals, and project managers on commercial jobs, from small repairs to data center builds.
Very likely. We carry thousands of items beyond what's in stock, and as an authorized distributor we can source parts directly from the manufacturer. Send us the part number through Request a Quote and we'll track it down.
Ordering & Quotes
Add items to your cart and check out online. For large orders, project orders or hard-to-find parts, request a quote instead. You'll usually get better pricing.
Yes, if you're buying in quantity, supplying a project or looking for something we don't list. Quoted orders often get better pricing than buying online. Send us your list through Request a Quote and our team will get back to you.
In Stock items are on the shelf in our Houston warehouse and ship right away. Special Order items are ordered for you from the manufacturer, inspected at our warehouse and then shipped. Special Order lead times are typically 5 business days to 8 weeks, depending on the manufacturer.
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay and Google Pay. Payment is due at checkout. We don't offer credit terms or purchase-order billing.
We charge sales tax on orders shipped to or picked up in Texas. Orders shipped to other states are not charged sales tax by City Supply.
Shipping & Delivery
Shipping is free on orders over $200. Orders under $200 ship for a flat $20.
In Stock items typically arrive within 2 to 4 business days. Special Order items take typically 5 business days to 8 weeks, depending on the manufacturer. Contact us before ordering if you need a firm date.
All orders ship from our warehouse in Houston, Texas. We ship within the contiguous United States only.
Yes. In Stock orders can be picked up the same day at 2480 Dallas Street, Houston, TX 77003. Special Order items are ready for pickup once they arrive from the manufacturer, and we'll let you know when they're in.
Yes, unless you ask otherwise. If your order mixes In Stock and Special Order items, contact us and we can ship the In Stock items first.
Order Status & Changes
Once your order ships, you'll receive an email with your UPS tracking number. Large items may ship by freight, and we'll share the freight tracking details.
We place your order with the manufacturer and follow up with them until it arrives at our warehouse. Contact us any time for an update and we'll tell you where it stands.
In Stock orders can be changed or cancelled until they ship. Special Orders are non-cancellable once placed, because they're ordered specifically for you. Contact us as soon as possible at contact@citysupplyhouston.com or (713) 224-1643.
Returns, Warranty & Defective Items
For In Stock items, there are two cases:
- Defective, wrong or damaged in shipping: report it within 10 days of delivery. We'll make it right at no cost to you, including return shipping.
- No longer needed: return it within 30 days of delivery, unused and in its original packaging with all parts and manuals. A 25% restocking fee applies, and return shipping is paid by the buyer.
No. Special Order items are ordered specifically for you and are non-returnable. If a Special Order item arrives defective, wrong or damaged, contact us within 10 days and we'll make it right.
Email contact@citysupplyhouston.com within 10 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or refund.
Yes. Every product carries the manufacturer's warranty. Because we're an authorized distributor, we handle the warranty claim with the manufacturer for you. Damage from misuse, improper installation or electrical overload isn't covered.
Contact us with your order number and the reason for the return. We'll confirm eligibility and send you return instructions. Returns must be approved before shipping back to us.
Support & Contact
Call (713) 224-1643, email contact@citysupplyhouston.com, or send us a message through our contact form. We reply the same business day.
Monday to Friday, 7:30 AM to 4:30 PM, and Saturday, 8:00 AM to 12:00 PM (Central Time).
2480 Dallas Street, Houston, TX 77003.
Yes. Send us the part number, a photo or the specs, and our team will help you match the right product.
About City Supply
Some parts are easy to find. Many aren't. For 80 years, City Supply has been the Houston distributor that tracks down the parts others can't. We buy direct from the manufacturers we represent, inspect every Special Order in our own warehouse and handle the follow-up so you don't have to. Real products, real warranties and a team that picks up the phone.
